Why does my car say unknown device and can’t connect?

hi Guys,

I have an iPhone 15 and a 2017 Honda Pilot. I previously used an iPhone 12 and had a USB cable with a Lightning connector. When I visited the Apple Store, they recommended getting an adapter so I wouldn’t need a whole new charger, and it worked fine. However, I recently lost the adapter and bought a replacement from Amazon. When I plug it in now, my car’s screen shows “unknown devices” and then “unknown devices cannot connect.” This issue is with CarPlay. Any ideas on why this might be happening?

Cable is not Apple, may stop if it’s dirty and you clean it

The main reason for Unknown Device to display in your Device Manager is because you have a device that is not working correctly. To fix this issue, obtain an updated driver for the device.